General

What if I have a problem with my order?

Is your website secure for ordering? Is my card information safe?

What is your privacy policy?

I have more questions, or questions about a specific product.

Ordering and Payments

Can I order by telephone?

What payments do you accept?

Will I receive an order confirmation?

What if I need to cancel or change my order?

My credit card was declined, do you know why?

Can I receive a printable invoice or receipt?

Shipping

How long will my order take? Are there shipping costs?

What is a "Fast Shipping item"?

Will all of my items arrive at once?

Can I track my order?

Are there limitations to Free Shipping?

Where are items shipped from? Are there customs duties or taxes?

What if I haven't received my item?

Returns, Exchanges, and Refunds

What is your Satisfaction Guarantee?

Do you accept returns? What about exchanges?

Is there a return process?

Who pays for return shipping?

What about a restocking fee?

The Savings Club will relaunch soon

Coming Soon

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