What if I have a problem with my order?

Is your website secure for ordering? Is my card information safe?

What is your privacy policy?

I have more questions, or questions about a specific product.

Ordering and Payments

Can I order by telephone?

What payments do you accept?

Will I receive an order confirmation?

What if I need to cancel or change my order?

My credit card was declined, do you know why?

Can I receive a printable invoice or receipt?


How long will my order take? Are there shipping costs?

Will all of my items arrive at once?

Can I track my order?

Are there limitations to Free Shipping?

Where are items shipped from? Are there customs duties or taxes?

The tracking for my item stopped. Is something wrong?

It's taking a long time for my item to arrive. Can you do anything?

My item's tracking says "delivered," but I don't have it. What do I do?

Returns, Exchanges, and Refunds

What is your Satisfaction Guarantee?

Do you accept returns? What about exchanges?

Is there a return process? How do I request a return?

Who pays for return shipping?

What about a restocking fee?

When will you send my exchange or replacement item?

How do I use store credit I received as a refund?

Gift Cards

How do I purchase a gift card for JT Home & Away?

Can I purchase a physical gift card?

What if my gift card is lost or stolen?

When does my gift card expire? How do I check my balance?

I purchased a gift card and didn't use it. Can I get a refund?

Can I reload or add to my gift card balance?

I have multiple gift cards. Can I combine them?

The Savings Club will relaunch soon

Coming Soon

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