What if I have a problem with my order?

Is your website secure for ordering? Is my card information safe?

What is your privacy policy?

I have more questions, or questions about a specific product.

Ordering and Payments

Can I order by telephone?

What payments do you accept?

Will I receive an order confirmation?

What if I need to cancel or change my order?

My credit card was declined, do you know why?

Can I receive a printable invoice or receipt?


How long will my order take? Are there shipping costs?

Will all of my items arrive at once?

Can I track my order?

Where are items shipped from? Are there customs duties or taxes?

The tracking for my item stopped. Is something wrong?

It's taking a long time for my item to arrive. Can you do anything?

My item's tracking says "delivered," but I don't have it. What do I do?

Returns, Exchanges, and Refunds

What is your Satisfaction Guarantee?

Do you accept returns? What about exchanges?

Is there a return process? How do I request a return?

Who pays for return shipping?

What about a restocking fee?

When will you send my exchange or replacement item?

How do I use store credit I received as a refund?

Gift Cards

How do I purchase a gift card for JT Home & Away?

Can I purchase a physical gift card?

What if my gift card is lost or stolen?

When does my gift card expire? How do I check my balance?

I purchased a gift card and didn't use it. Can I get a refund?

Can I reload or add to my gift card balance?

I have multiple gift cards. Can I combine them?

The Savings Club will relaunch soon

Coming Soon

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