Drop Us a Line

Our customer service team is only one step away from assisting you with your order. Simply enter your correspondence in the form below to send us a private message. You'll receive a confirmation and case ID at the e-mail address you enter. Our customer service team responds to tickets around the clock, seven days a week.

If you're submitting a product return request, please use our Returns Center instead.

If you have created an account with us, log in to pre-fill your information and access your order history.

We do not accept business solicitation through our customer service channels.

JT Home & Away

We're Here to Help You!

Business Hours
Mon - Fri : 10am - 6pm Arizona Time (PST)
Sat/Sun: Available by E-Mail

* Our customer service structure is designed with a focus on same-day online and e-mail support. While we make every effort to have someone available to take phone calls during business hours, our telephone availability varies. For fastest service, please submit a ticket via the provided form.

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