Orders are processed within 48 hours of receipt, but often within the same day. In the event that we experience a delay processing your order, you will be notified at the contact method given at time of checkout.
Orders are finalized for the day at 5 PM Arizona time. Orders received after 5 PM may be processed the following business day.
If you feel the need to cancel or modify your order, your order confirmation page includes a "Cancel Order" button. You can access this page from your confirmation e-mail. By using this button, your order will be automatically canceled and refunded, and you will receive a confirmation e-mail for your records.
Orders may be canceled or changed only up until the time they are finalized (5 PM Arizona time), and we are unable to accept order cancellations or changes after this time. The order confirmation page will inform you whether or not an order can be canceled. We appreciate your understanding.
Coinbase Commerce (Bitcoin payments): To prevent fraud and abuse, orders paid via Bitcoin may not be canceled.
Online order tracking is available via the links at the top (desktop) and bottom (desktop & mobile) of each page, or at http://tracking.jt-home-away.com. Simply enter your order number and e-mail address, or your tracking number. Your confirmation and shipping e-mails also include a direct button link to our tracking system.
Please note that tracking information may be delayed. Tracking numbers are often assigned at the beginning of package preparation.
Shipping times depend on your location and from where your purchase is sent. Our shipping options are divided into two categories: Economy and Fast Shipping, based upon warehousing, logistics, and whether an item is a factory direct item. This is indicated on each product page.
The following chart is a conservative general guideline. Shipping estimates do not include order processing time and shipping times are estimated based upon past performance. We regularly review and update this estimate to give you the best idea of when your items will arrive. Items may occasionally arrive earlier or later than our best estimate due to variables encountered during transit.
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|United States, Canada, United Kingdom||
* Some items upgradable to Economy Plus (5 to 10 day) shipping.
|Australia, Belgium, Brazil, Croatia, Denmark, Estonia, Finland, France, Germany, Gibralter, Hungary, Ireland, Israel, Italy, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Netherlands, New Zealand, Portugal, Singapore, Spain, Sweden, Switzerland|
|Other International Destinations||
Delivered by fastest method.
* Most items upgradable to Express (2-4 days) for a nominal charge
35% of Order Total
* Fair Trade products ship to Canada at a discounted rate.
|Other International Destinations||
Not available at this time.
Free Shipping Destinations
We are pleased to offer free shipping on many of our Standard Shipping products to our most common destinations. Unfortunately, due to the complexities of shipping internationally and overseas we can't offer it everywhere.
Non-continental US states and territories may incur a shipping charge, depending on the item, which you will be able to review before completing your order.
We are always looking to update our list, so be sure to follow us or subscribe to our newsletter to stay informed.
That being said, for those not on the list, we offer tiered shipping rates based on order total. Please see the shipping chart for rates.
Countries with Free Shipping (alphabetical):
At the present time we are unable to ship to the following countries. We apologize for the inconvenience.
Afghanistan, Algeria, Angola, Azerbaijan, Bahrain, Bangladesh, Benin, Bhutan, Bonaire, Sint Eustatius and Saba, Botswana, British Indian Ocean Territory, Brunei, Burkina Faso, Burundi, Cambodia, Cape Verde, Central African Republic, Chad, China, Christmas Island, Cocos (Keeling) Islands, Comoros, Congo, Congo, The Democratic Republic Of The, Côte d'Ivoire, Djibouti, Egypt, Equatorial Guinea, Eritrea, Ethiopia, Gabon, Gambia, Ghana, Guinea, Guinea Bissau, Hong Kong, Indonesia, Iran, Islamic Republic Of, Iraq, Japan, Jordan, Kazakhstan, Kenya, Korea, Democratic People's Republic Of, Kuwait, Kyrgyzstan, Lao People's Democratic Republic, Lebanon, Lesotho, Liberia, Libyan Arab Jamahiriya, Macao, Madagascar, Malawi, Maldives, Mali, Mauritania, Mauritius, Mongolia, Morocco, Mozambique, Myanmar, Namibia, Nepal, Niger, Nigeria, Oman, Pakistan, Palestinian Territory, Occupied, Philippines, Qatar, Republic of Cameroon, Russia, Rwanda, Saint Helena, Sao Tome And Principe, Saudi Arabia, Senegal, Seychelles, Sierra Leone, Somalia, South Africa, South Korea, South Sudan, Sri Lanka, Sudan, Swaziland, Syria, Taiwan, Tajikistan, Tanzania, United Republic Of, Thailand, Togo, Tunisia, Turkmenistan, Uganda, United Arab Emirates, Uzbekistan, Vietnam, Western Sahara, Yemen, Zambia, and Zimbabwe.
We have compiled a comprehensive help page. For more information about ordering, shipping, or returns, please visit our Frequently Asked Questions page.