Shipping Information

Processing Times

Orders are processed within 48 hours of receipt, but often within the same day. In the event that we experience a delay processing your order, you will be notified at the contact method given at time of checkout. Orders received after 5 PM Arizona Time may be processed the following business day.

Cancellations

If you feel the need to cancel or modify your order, your order confirmation page includes a "Cancel Order" button. You can access this page from your confirmation e-mail. By using this button, your order will be automatically canceled and refunded, and you will receive a confirmation e-mail for your records.

Orders may be canceled or changed only up until the time they are processed, and we are unable to accept order cancellations or changes after this time. The order confirmation page will inform you whether or not an order can be canceled. We appreciate your understanding.

Coinbase Commerce (Bitcoin payments): To prevent fraud and abuse, orders paid via Bitcoin may not be canceled.

Tracking

Online order tracking is available via the links at the top (desktop) and bottom (desktop & mobile) of each page, or at http://tracking.jt-home-away.com. Simply enter your order number and e-mail address, or your tracking number. Your confirmation and shipping e-mails also include a direct button link to our tracking system.

Please note that tracking information may be delayed. Tracking numbers are often assigned at the beginning of package preparation.

Shipping Chart

Shipping times depend on your location and from where your purchase is sent. Our inventory is divided into two categories: Standard and Fast Shipping items, based upon warehousing, logistics, and whether an item is a factory direct item. This is indicated on each product page.

The following chart is a conservative general guideline. Shipping estimates do not include order processing time and shipping times are estimated based upon past performance. We regularly review and update this estimate to give you the best idea of when your items will arrive. Items may occasionally arrive earlier or later than our best estimate due to variables encountered during transit. 

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Product/Warehouse:
Destination
Shipping

Standard Shipping Items

United States, Canada, United Kingdom

Standard Service*
8 to 16 days
Free

Delivered by
USPS, Canada Post, or local post or affiliates.

* Some items upgradable to 5 to 10 day shipping.
$6 for first item, $4 for each additional.

Australia, Belgium, Brazil, Croatia, Denmark, Estonia, Finland, France, Germany, Gibralter, Hungary, Ireland, Israel, Italy, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Netherlands, New Zealand, Portugal, Singapore, Spain, Sweden, Switzerland
Other International Destinations

Services Vary
14 to 28 days

Discounted:
Order under $50: $30
$50-75: $25
Over $75: $20

Delivered by fastest method.

Fast Shipping Items United States

Expedited Service*
5 to 10 days
Free

Delivered by
UPS, FedEx, DHL, or affiliates.

* Most items upgradable to Express (2-4 days) for a nominal charge

Canada

Expedited Service
7 to 14 days

35% of Order Total
Minimum $29.95*

Delivered by
UPS, FedEx, DHL, or affiliates.

* Fair Trade products ship to Canada at a discounted rate.

Other International Destinations

Not available at this time.

 

Free Shipping Destinations

We are pleased to offer free shipping on many of our Standard Shipping products to our most common destinations. Unfortunately, due to the complexities of shipping internationally and overseas we can't offer it everywhere.

Non-continental US states and territories may incur a shipping charge, depending on the item, which you will be able to review before completing your order.

We are always looking to update our list, so be sure to follow us or subscribe to our newsletter to stay informed.

That being said, for those not on the list, we offer tiered shipping rates based on order total. Please see the shipping chart for rates.

Countries with Free Shipping (alphabetical):

  • Australia
  • Belgium
  • Brazil
  • Canada
    (excludes Fast Shipping Items)
  • Croatia
  • Denmark
  • Estonia
  • Finland
  • France
  • Germany
  • Gibraltar
  • Great Britain
  • Hong Kong
  • Hungary
  • Ireland
  • Israel
  • Italy
  • Latvia
  • Lithuania
  • Luxembourg
  • Malaysia
  • Malta
  • Netherlands
  • New Zealand
  • Portugal
  • Singapore
  • Spain
  • Sweden
  • Switzerland
  • United States

Excluded Countries

At the present time we are unable to ship to the following countries. We apologize for the inconvenience.

Afghanistan, Algeria, Angola, Azerbaijan, Bahrain, Bangladesh, Benin, Bhutan, Bonaire, Sint Eustatius and Saba, Botswana, British Indian Ocean Territory, Brunei, Burkina Faso, Burundi, Cambodia, Cape Verde, Central African Republic, Chad, China, Christmas Island, Cocos (Keeling) Islands, Comoros, Congo, Congo, The Democratic Republic Of The, Côte d'Ivoire, Djibouti, Egypt, Equatorial Guinea, Eritrea, Ethiopia, Gabon, Gambia, Ghana, Guinea, Guinea Bissau, Hong Kong, Indonesia, Iran, Islamic Republic Of, Iraq, Japan, Jordan, Kazakhstan, Kenya, Korea, Democratic People's Republic Of, Kuwait, Kyrgyzstan, Lao People's Democratic Republic, Lebanon, Lesotho, Liberia, Libyan Arab Jamahiriya, Macao, Madagascar, Malawi, Maldives, Mali, Mauritania, Mauritius, Mongolia, Morocco, Mozambique, Myanmar, Namibia, Nepal, Niger, Nigeria, Oman, Pakistan, Palestinian Territory, Occupied, Philippines, Qatar, Republic of Cameroon, Russia, Rwanda, Saint Helena, Sao Tome And Principe, Saudi Arabia, Senegal, Seychelles, Sierra Leone, Somalia, South Africa, South Korea, South Sudan, Sri Lanka, Sudan, Swaziland, Syria, Taiwan, Tajikistan, Tanzania, United Republic Of, Thailand, Togo, Tunisia, Turkmenistan, Uganda, United Arab Emirates, Uzbekistan, Vietnam, Western Sahara, Yemen, Zambia, and Zimbabwe.

Updated 6/16/18.

More Information

We have compiled a comprehensive help page. For more information about ordering, shipping, or returns, please visit our Frequently Asked Questions page.

 

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